Refund policy
Alluressence Return and Refund Policy
At Alluressence, we pride ourselves on delivering high-quality products and a positive customer experience. While we stand by the effectiveness of our Skin Tag Remover, we understand that sometimes a return may be necessary. Below, you will find the comprehensive terms and conditions for our return and refund policy. Please read carefully to ensure you understand the process.
1. General Return Eligibility
Returns are only accepted within 30 days of receiving your product. After this period, we are unable to process return requests under any circumstances.
2. Condition of the Product
To be eligible for a return, the item must be in its original condition, unused, with all tags, accessories, and packaging intact. Any deviations from this will result in the return being denied.
3. Requesting a Return
Return requests must be initiated by contacting us at alluressence@outlook.com. Any packages sent back without prior authorization will not be accepted or refunded.
4. Damage Upon Arrival
If your item is damaged, defective, or incorrect upon delivery, you must report the issue within 48 hours. Please include clear photos or videos showcasing the issue to help us resolve it promptly.
5. Items Excluded from Returns
The following items are not eligible for return:
- Sale items or promotional offers.
- Gift cards.
- Items damaged due to misuse, improper handling, or negligence.
6. Shipping Costs for Returns
Unless the product is defective or damaged upon arrival, the cost of return shipping will be the customer’s responsibility and will be deducted from any eligible refund.
7. Replacement Items
For defective or incorrect products, a replacement will be issued once the issue is verified. Replacements will not be issued for items that fail to meet the general return eligibility criteria. Due to high demand there are some supply chain issues with the black model of the skin tag remover, in this case purple models wil be automatically send out, this will not be accepted as an incorrect product.
8. Video Proof Requirement
Before initiating a return, you must provide a clear video showing the product in its entirety. The video must demonstrate that the product is fully intact, free of damage, and in its original condition as delivered.
9. Proof of Usage
To assess the product’s effectiveness, you are required to provide proof that the product was used for at least 30 minutes per day for 30 consecutive days. This may include workout logs, app data, or other forms of documentation that are not subject to possible forgery. Without this, we cannot evaluate whether the product was given a fair trial, and your return request will be denied.
10. Packaging Requirements
Returned items must include all original components, such as instructional booklets, accessories, and any additional items that came with the product. Missing components will result in the return being refused.
11. Return Authorization
Once your return request is approved, you will receive a return shipping label and instructions. Items sent without prior approval or outside the provided instructions will not be processed.
12. Inspection of Returns
All returned items are subject to inspection upon receipt. Any product found to be damaged, missing components, or showing signs of excessive wear will be rejected, and no refund will be issued.
13. Refund Timeline
Once the returned item passes inspection, your refund will be processed to your original payment method within 10 business days. Please note that additional processing time by your bank may apply.
14. Return Shipping Timeframe
After receiving the return shipping label, the package must be shipped within 7 business days. Failure to send the package within this timeframe will result in the return request being canceled.
15. Customer Responsibilities
Customers are responsible for ensuring the safe return of the item. Proper packaging must be used to prevent damage during transit. Items that are damaged during return shipping will not be refunded.
16. Limitations on Returns
We reserve the right to refuse returns in cases of misuse, negligence, or failure to meet the outlined return criteria. Please ensure you adhere to all requirements before initiating a return.
17. Contact Information
For any questions, concerns, or return requests, please contact us at alluressence@outlook.com. Our team will respond within 24-48 hours to assist you.
18. Lost or Stolen Packages
All returned packages must include a tracking number. We are not responsible for lost or stolen packages during the return process.
19. Multiple Return Requests
Frequent or repeated return requests may be flagged and refused at our discretion. Please ensure you are making a genuine and fair request.
20. Final Sale
All returns are final once processed. Refunds will not be reissued, and the same item cannot be returned twice.